What is the legal age to purchase and use cannabis?
The legal minimum age to purchase and use cannabis is 21. It is illegal to purchase cannabis for anyone under the age of 21.
How much cannabis can I order in one transaction?
You may purchase up to 20 grams of dried cannabis or the equivalent in extracts, seeds, edibles, or topicals.
Where can I legally use cannabis?
Cannabis may be used in private. It can be smoked or vaped in public in the same places where tobacco can be smoked or vaped, except in places where children commonly gather. Check your local smoking bylaws to be sure.
Do I have to be home to receive my order?
You will need to be home to receive your order and provide valid government-issued photo ID which proves you are 21 years of age or older. If no one is home, the delivery agent will leave a delivery notice card with instructions for pickup.
Anyone who is 21 years of age or older may accept your order, as long as they show valid government-issued photo ID.
Can I change or cancel my order after I’ve placed it?
Orders cannot be cancelled.
Because our team assembles your order very soon after you place it, if you notice an error right after receiving your order confirmation, you should immediately contact our customer service via email address to see if the order can be changed.
The product I wanted to purchase is sold out. When will you get more stock?
Inventory for new cannabis products such as edibles will be limited in the beginning but will increase over time.
As soon as products are replenished, they will be available on our website. We encourage you to check back regularly.
Do hemp and cannabis produce different types of CBD?
In short, no. The molecule remains the same, regardless of which type of plant it comes from.
What's the difference between hemp and cannabis?
“Hemp” and “cannabis” are terms for the same species of plant, cannabis sativa. While the two have a similar appearance, the term “hemp” is used to classify cannabis plants that contain no more than 0.3% tetrahydrocannabinol (THC).
How do I understand the THC and CBD content displayed on my cannabis product label?
In its natural state, cannabis has a low level of active cannabinoids. When cannabis is decarboxylated, either through heating or processing, its cannabinoid levels increase. So, the CBD and THC content are displayed on every product label in two ways.
On package labels, the first numbers, listed as “THC” and/or “CBD”, represent the active cannabinoid levels in the cannabis as purchased. Dried cannabis will have a low level of active cannabinoids because it hasn’t been heated yet.
How do I contact the Licensed Producer of my product?
Should you ever need to reach them, the licensed producer of every product must provide their name and contact details on the product label, including an email address and phone number.
Each product also includes a lot number which refers to a specific harvest, or “lot” of products, which helps trace it back to quality control processes. Take note of the lot number if making a product inquiry.
How do I grow my own cannabis plants indoors?
Cannabis plants require a lot of attention and very specific conditions to thrive. You’ll need an enclosed space where you can control light and humidity. On average, indoor plants require 12 hours of light and 12 hours of darkness to promote flowering. Watering your indoor cannabis plants regularly with filtered water will help encourage growth.
Do cannabis products have an expiry date? How do I know if my product is fresh?
Cannabis labels list the date that the cannabis was packaged, which indicates when the finished product was placed and sealed in its final packaging. Expiry dates, which are directionally used to communicate the stability of the product in regards to potency, are not mandatory in Health regulations, so some licensed producers will provide them, but many do not.
How long do you keep my personal information?
Your personal information is kept only as long as necessary for the purposes it was collected and for any legal requirements, after which it is destroyed in a timely and secure manner. All returns are subject to the Return Policy. If you contact us for a refund or to register a complaint about a product you purchased, the personal information from your original order will be used. Please ensure all returns are initiated within 14 days of delivery, in accordance with the Return Policy.
Some additional personal information may be collected in the course of delivering your order. This information is only retained for 30 days for the purposes of quality assurance, investigations and processing returns. If you have additional questions, please cotact our support to speak to someone on our customer care team.
Is it possible to overdose on cannabis?
Consuming too much cannabis can result in significantly unpleasant effects, but they should be experienced temporarily. There is no documented case of death resulting from a toxic overdose of cannabis.
Can I pay for my online order when I pick it up?
No, payment must be paid at the time of ordering.
Can I pay for my online order when I pick it up?
No, payment must be paid at the time of ordering.
Will I be able to pay with Apple Pay?
No, Apple Pay is not currently available as a payment method.
Can I pay pay with Credit/Debit card?
No, Credit/Debit card payment is not currently available as a payment method.
How can I pay for my order online?
We have PayPal and Crypto currently available as a payment methods.
Is my information private?
Your privacy is important to us. Read our full privacy policy.
